Privacy Policy - Physics Online Ltd

for PhysicsOnline.com , GCSEPhysicsOnline.com and ALevelPhysicsOnline.com

This privacy policy will explain how our organisation (Physics Online Ltd) uses the personal data we collect from you when you use our websites including physicsonline.com, physicsonline.shop, gcsephysicsonline.com or alevelphysicsonline.com.

Physics Online Ltd is fully GDPR compliant and registered with the Information Commissioner's Office.

The list below set outs what is covered in this Privacy Policy:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
Privacy policy updates

What data do we collect?

Physics Online Ltd collects the following data:

Personal identification information (for example your username you create and the name you enter on the Sign Up form)

How do we collect your data?

You directly provide Physics Online Ltd with the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.

Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Use or view our website via your browser’s cookies

How will we use your data?

Physics Online Ltd collects your data so that we can:

Process your order, manage your account.

Email you with special offers on other products and services we think you might like.

When Physics Online Ltd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Data from payments is also stored through PayPal and QuickBooks accounting software. They also store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Marketing

Physics Online Ltd would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Physics Online Ltd from contacting you for marketing purposes.

What are your data protection rights?

Physics Online Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Physics Online Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Physics Online Ltd correct any information you believe is inaccurate. You also have the right to request Physics Online Ltd to complete information you believe is incomplete.

The right to erasure – You have the right to request that Physics Online Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Physics Online Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Physics Online Ltd processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Physics Online Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Email us at: hello@physicsonline.com

Write to us: Old Mills, Paulton House, Paulton, BS39 7SX

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org

How do we use cookies?

Physics Online Ltd uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality - Physics Online Ltd uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Physics Online Ltd website contains links to other websites. Our privacy policy applies to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This privacy policy was last updated on 17th January 2024.

How to contact us

If you have any questions about Physics Online Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.